POLICY

If you need information about our products or if you have any questions regarding your order, please contact us at [email protected]

EXCHANGE AND REFUND POLICY

Whether you are not satisfied with your purchase or it is defective, no worries! We will gladly process your return for an online credit voucher or for a refund. Please note, we do not offer exchanges. You may return your item for a refund, and then you can re-order the item you require.

CANCELLATION POLICY

Once an order is placed (including pre-sale orders) it cannot be cancelled. Please be a mindful shopper!

Upon reception of your order, you have 14 days to exchange your purchase or return the item.

In order to make the return process easier, we ask you to contact us by e-mail at [email protected] before sending it back to us. Please mention your name, the invoice number and the reason for the return in the e-mail. We will send you a return authorization number and then, you will be ready to send the package back to us.

Once we receive all the items at our office, we will proceed with the refund. Please note that shipping fees are non-refundable and that shipping fees for an exchange or return must be assumed by the buyer unless we made a mistake. In that case, a refund will be issued on your original payment.

Worn or washed items cannot be returned or exchanged. All tags must be attached and be perfectly intact.

Returns procedure:

1. Please contact us at [email protected] Include your name, the product’s name, the size and the reason for the exchange or return in the e-mail. An authorization number will be sent to you.

2. Return the unworn and unwashed product with its tags perfectly intact. Also, please include the authorization number in the package.

3. Send it back to:

Gemsita
Apartado Correos 56
Tarifa 11380
Cadiz
Spain

We highly recommend carriers that offer a tracking number. We are not responsible for lost or damaged packages.

DEFECTIVE ITEM

We take good care of looking at every item that we ship to our customers. If one of our products happens to be defective or broken upon reception, please contact us as soon as possible to fully understand our return and exchange procedure. The exchange procedure must be made within 7 days upon reception of your package.

Once we receive the product, we will proceed the exchange as quickly as possible without charging you any fees. In case the item is out-of-stock, we will refund you the same way you paid.

OUT OF STOCK ITEM

We do our best to keep our inventory full and up-to-date. However, while we proceed your order, it may occur that an item becomes unavailable. In this case, our customer service will contact you by e-mail. Your credit card will be refunded as soon as possible.

Please feel free to contact us with any questions that you may have!